Customer support

Zendesk Analytics and Advanced Reporting

Advanced Analytics and Reporting

Connect Glew and Zendesk to get actionable insights on your customer support data and see how customer communications impact your business.

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Connect Glew and



  • Blend data from Zendesk data with the rest of your tech stack, from your marketing channels to your ecommerce cart
  • Segment customers by support activity for advanced Zendesk reporting and targeted communications
  • See how Zendesk customer support data impacts your performance KPIs
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Zendesk analytics that drive growth and loyalty.

Growing your business isn't just about acquiring new customers. It's also about building brand loyalty and retaining existing customers - and that starts with providing great service.

Glew helps you analyze your Zendesk data to understand your customer support performance across all your channels, so you can ensure a customer experience that drives growth. Track and optimize support performance, segment customers by support activity, see how support impacts your bottom line and KPIs.


Ticket status
Ticket priority
Ticket channel
Ticket tags
Ticket activity
User roles
Survey scores

Performance KPIs

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Customer analytics

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marketing analytics

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product analytics

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Inventory analytics

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Zendesk + Omnichannel Performance Reporting and Analytics

Evaluate your customer support performance by channel - including email, chat and messenger - and ensure you're providing a customer experience that drives loyalty and engagement across every touchpoint.

Zendesk + Advanced Customer Analytics and Reporting

Segment your customers by support activity, blended with other KPIs and buying behavior filters, for advanced Zendesk reporting and more targeted communications designed to keep your customers happy.

Zendesk + Order Analytics and Reporting

Connect Zendesk customer support data to your ecommerce KPIs to understand how Zendesk support activity impacts orders, returns, revenue, lifetime value and more - and identify opportunities to drive growth through support.

Connect Zendesk in just a few clicks using your Zendesk login.

As soon as your Zendesk data is imported and transformed, you'll be able to access it in Glew through instantly calculated KPIs and pre-built dashboards.


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