Subscriptions
Most popular

ReCharge Subscription Analytics and Advanced Reporting

Advanced Analytics and Reporting

Connect ReCharge with Glew for powerful subscription analytics designed specifically for subscription businesses, so you get the exact insights you need to understand performance and drive growth.

Start free trial
Wave

Connect Glew and

ReCharge

to:

  • Dedicated dashboards for subscription businesses, with the metrics that matter most
  • Filter and segment ReCharge data on the subscription, subscriber and plan level
  • Drive acquisition by identifying the products and plans that help you attract the highest-value subscribers
  • Better manage cash flow and financial projections with monthly recurring revenue (MRR) metrics
  • Easily track subscriber retention over time, and identify which products and plans contribute to churn
  • Track subscription profitability and lifetime value to understand the true impact of subscriptions to your bottom line
No items found.

Get powerful insights on subscriptions, subscribers and plans, to optimize every part of your business

Blend your ReCharge subscription data with the rest of your ecommerce tech stack for advanced reporting on MRR, profitability, lifetime value, retention and churn. Easily manage subscriber frequency, including weekly, monthly, quarterly and custom frequencies.

FEATURED KPIs

Subscriptions
Subscription COGs
Subscription discounts
Subscription conversion
Subscription refunds
Average MRR per subscription
Unsubscribe rate
Subscription KPIs
Discount KPIs
Refunds
Refunded amount
Revenue
MRR
Churn rate
Churned MRR

Performance KPIs

Active customers
Revenue
Lifetime value
First purchase
New customers
Repeat customers

Customer analytics

Active customers
Subscriber KPIs
New and repeat subscribers
25+ pre-built customer segments

marketing analytics

Channel and attribution reporting
Acquisition by channel
Return on ad spend

product analytics

Product KPIs
Profit by SKU
Revenue by SKU

Inventory analytics

Subscription COGs
Inventory KPIs

ReCharge + Shopify for Comprehensive Subscriber Analytics

ReCharge and Shopify blended across all your data sources for a more comprehensive view of your customers. View advanced ReCharge metrics with burndown charts and cohort analysis blended with your Shopify or eCommerce data.

ReCharge + Subscription Performance Analytics and Reporting

See how ReCharge subscriptions analytics drive your bottom line. Automatically sync your COGS data for a true view of subscription profitability, and understand the long-term impact to your business with subscription, subscriber and plan LTV.

ReCharge + Subscription Analytics Dashboards

Identify your most profitable ReCharge subscription plans to help drive acquisition and retention. Plus, keep everyone on the same page with easily accessible dashboards and scheduled reports. Get the data you need to grow your subscription business, in one place.

Connect ReCharge with Glew in just a few clicks using your ReCharge login.

As soon as your ReCharge data is imported and transformed, you'll be able to access it in Glew.

Get started with Glew.

Try a free trial of Glew Pro today or immediately leverage Glew Starter - no credit card or commitment required.

FAQs

Why is my churn rate different in ReCharge than in Glew?

We handle churn rate slightly differently than ReCharge, so you should expect to see some differences between your churn numbers in ReCharge and in Glew. ReCharge does not include subscriptions that were started and churned in the same month in many of its calculations, while Glew does include those subscriptions. This causes churn rate to appear lower in ReCharge and higher in Glew, since many churned subscriptions are not taken into account in ReCharge. We believe our churn rate provides a more accurate picture of your churn, taking into account all churned subscriptions. Glew also provides churn on both a subscription and a subscriber level, as well as providing both relative (the rate) and absolute (the actual number) churn.

Why isn’t my revenue matching between ReCharge and Glew?

We calculate revenue slightly differently than ReCharge, so you should expect to see different revenue numbers in Glew than you do in ReCharge. The main difference has to do with charge status - ReCharge includes all subscription charge statuses in revenue, including those marked as “refunded” or “queued,” while Glew only includes “successful” charge statuses. We believe this provides a more accurate picture of your true revenue, not including revenue that has been refunded or not yet processed. ReCharge also excludes shipping, taxes and discounts, while Glew excludes shipping and taxes.

Why isn’t my plan data matching up between ReCharge and Glew?

We calculate plans slightly differently than ReCharge, so you should expect to see some differences between your plan numbers in ReCharge and Glew. Plan data is only available via export in ReCharge - there is no way to filter or select a date range. ReCharge also only counts products with subscriptions attached as plans, while Glew includes any products that have subscriptions or one-time purchases. If you would like to adjust your plan data in Glew to more closely match ReCharge, you have a few options:

  • From the Segment dropdown at the top of the Plans page, select a segment that does not include one-time purchases.
  • On the Plans table, add a filter for “Subscription status is not ONETIME.”

Why aren’t my active subscribers matching between ReCharge and Glew?

We calculate active subscribers slightly differently than ReCharge, so you should expect to see different active subscriber numbers in Glew than you do in ReCharge. ReCharge excludes one-time purchasers and excludes the current day by default, while Glew includes one-time purchasers and includes the current day by default. If you want to adjust your active subscriber data to more closely match ReCharge, there are two ways you can do this:

  • For KPIs and insights: In the Segment dropdown at the top of the Subscribers page, select “Subscribers” rather than “Subscribers and One-Time Customers.” This will make the Subscribers and One-Time Customers KPI and the Active Subscribers insight align with ReCharge.
  • For the Subscribers table: To make the Subscribers table numbers match your subscribers number from ReCharge, add filters on this table for “MRR is greater than $0” and “Subscription status is not ONETIME.”

Why isn’t my number of new subscriptions matching between ReCharge and Glew?

We calculate new subscriptions (or subscriptions created) slightly differently than ReCharge, so you should expect to see different new subscription numbers in Glew than you do in ReCharge. This is because ReCharge excludes subscriptions that were started and churned within the same month (from this metric and related calculations), while Glew includes all subscriptions started in a selected date range, regardless of whether or not they churned that month. We believe this provides a more accurate depiction of both your new subscriptions and your churn. If you would like to adjust your new subscription data in Glew to more closely match ReCharge, you can apply the filters below to the Subscriptions table (please note that these filters will not apply to the KPIs or Insights on the Subscriptions tab):

  • Go to Subscriptions > Subscriptions table
  • Select Add Filters
  • Add filters: Revenue is greater than $0, Subscription Start Date is “after or on” [DATE] AND Subscription Start Date is “before or on” [DATE]"

Note that this will include one-time purchases - if you wish to exclude one-time purchases, you can use the filter “MRR is greater than $0” instead of “Revenue is greater than $0.”

Do I have to use Shopify product costs in order to have my costs map to ReCharge plans in Glew, or can I upload them via CSV?

Glew takes into account your subscription product costs, just like we do your standard product costs, so that we can provide your subscription profit and margin - something that's hard to get anywhere else. To get your product costs into Glew, you can either import them directly using Shopify (they'll pull in automatically if you use Shopify's product costs feature), or you can upload a CSV with your product costs using our Cost Manager tool.

See Products > Cost Manager for more information and instructions for uploading your product costs CSV.