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Gorgias Analytics and Advanced Reporting

Gorgias Analytics and Advanced Reporting

Connect Glew and Gorgias to get actionable insights on your customer support and see how customer communications impact your business.

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Connect Glew and

Gorgias

to:

  • Blend data from Gorgias with the rest of your tech stack, from your marketing channels to your ecommerce cart
  • Segment customers by support activity for advanced reporting and targeted communications
  • See how customer support impacts your performance KPIs

Optimize your customer support, drive loyalty and growth.

Growing your business isn't just about acquiring new customers. It's also about building brand loyalty and retaining existing customers - and that starts with providing great  service.

Glew helps you analyze your Gorgias data to understand your customer support performance across all your channels, so you can ensure a customer experience that drives growth. Track and optimize support performance, segment customers by support activity, see how support impacts your bottom line KPIs and more.

FEATURED KPIs

Tickets
Ticket status
Ticket priority
Ticket channel
Ticket tags
Ticket activity
User roles
Rules
Messages
Surveys
Survey scores

Performance KPIs

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Customer analytics

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marketing analytics

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product analytics

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Inventory analytics

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Understand your omnichannel support performance.

Evaluate your customer support performance by channel - including email, chat and messenger - and ensure you're providing a customer experience that drives loyalty and engagement across every touchpoint.

Segment customers for more personalized experiences.

Segment your customers by support activity, blended with other KPIs and buying behavior filters, for advanced reporting and more targeted communications designed to keep your customers happy.

See how support impacts your bottom line.

Connect customer support data to your ecommerce KPIs to understand how support activity impacts orders, returns, revenue, lifetime value and more - and identify opportunities to drive growth through support.

Connect Gorgias in just a few clicks using your Gorgias login.

Once your data is imported and transformed, it will be available for custom report and dashboard creation.

Get started with Glew.

Connect your data for a 10-day free trial today - no credit card or commitment required.

FAQs

How can I use Gorgias data in Glew?

Gorgias data is available to Glew Plus subscribers for custom report creation through Mode, Google Data Studio, or your BI tool of choice. Your custom reports can be accessed directly in Glew.io via BI Tunnel or through the Glew Enterprise app.

How do I integrate Glew and Gorgias?

Once your store is set up in Glew, visit Store Settings and select Gorgias from the list of integrations.

Once there, follow the steps to connect your Gorgias account in Glew:

1. Log into your Gorgias account and navigate to Settings > Rest API to find your account's API keys.

2. Copy your API key, Gorgias domain URL and Gorgias account email address into the respective fields in Glew.

3. Review and save your integration details.

4. Once you've connected any other integrations, import your data.

What Gorgias data does Glew collect?

Glew pulls data on Gorgias events, rules, surveys, messages, tickets, and users, updated hourly.

What Glew subscription do I need to use the Gorgias integration?

All available Gorgias data points can be used to create custom reports and dashboards through your Glew Plus subscription.

I’m a Glew user and I’m interested in Gorgias. How do I get started?

Explore Gorgias' multichannel customer support platform at Gorgias.com.

I’m a Gorgias user and I’m interested in Glew. How do I get started?

Great! If you’re a Gorgias user and you’re interested in learning more about Glew, schedule a demo with our team to discuss your reporting needs and learn more about Glew’s Gorgias integration.