Customer support

Freshdesk Analytics and Advanced Reporting

Advanced Analytics and Reporting

Connect Freshdesk with data from across your business in minutes, for unified Freshdesk reporting and analytics in one place.

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Connect Glew and



  • Blend data from Freshdesk with the rest of your tech stack, from your marketing channels to your ecommerce cart
  • Segment customers by support activity for advanced reporting and targeted communications
  • See how Freshdesk customer support impacts your performance KPIs and bottom line.
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Optimize customer support with powerful Freshdesk reporting and analytics.

Glew integrates with Freshdesk to pull data on your agents, contacts, companies, products, satisfaction ratings and tickets, updated hourly.

Glew helps you analyze your Freshdesk data to understand your customer support performance across all your channels, so you can ensure a customer experience that drives growth. Track and optimize support performance, segment customers by support activity, see how support impacts your bottom line and KPIs.

Glew connects Freshdesk with all the other tools you use, for better and more powerful multichannel reporting and analytics in one place. That means you can identify opportunities, take action and see results, faster.


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Performance KPIs

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Customer analytics

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marketing analytics

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product analytics

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Inventory analytics

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Freshdesk + Performance Reporting and Analytics

Connect Freshdesk data to your ecommerce KPIs to understand how customer support activity impacts orders, returns, revenue, lifetime value and more - and identify opportunities to drive growth through support.

Freshdesk + Customer Analytics and Reporting

Get powerful Freshdesk customer insights that help you understand purchase behavior, identify your most valuable customers and see exactly what you need to do to acquire and retain more customers like them.

Freshdesk + Product Analytics and Insights

Report on your product KPIs alongside your sales, marketing, customer and product data, without running manual calculations or building complex reports. Develop a profitable pricing strategy that drives customer acquisition and your bottom line.

Connect your Freshdesk account easily in Glew using your Freshdesk login.

As soon as your Freshdesk data is imported and transformed, you'll be able to access it in Glew.


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